Wednesday, June 23, 2010

So I get that it goes both ways... but we have to be nice to you...

My manager at one of the restaurants I work in recently pulled out this ridiculously long list of things people had written as response to an article about what drives people crazy about servers.  I tried to find the article to post it here, but alas, could not find it.  Ah well, I will keep looking.  On the top of the list were things like: servers who call guests pet names (buddy, sweetie, hun), servers who sit down at the table, and servers who do not write down orders.

I totally agree.  Guests, WHY AREN'T YOU COMPLAINING TO MANAGEMENT ABOUT THESE MORONS?!? I have a server friend who calls middle aged men bud all the time.  She claims people don't seem to mind, but if my Father had a server call him bud in a restaurant, you can bet that would be the last time he would be dining there.

Servers who don't write down orders... good god, how hard is it to find a paper and pen? I went to blue iguana last weekend with my family and the server came back to the table three separate times to ask us, yet again, what we had ordered, which style we wanted, and then apologized because he didn't really know the menu very well because he was just the bartender.  Then why the fuck are you serving tables? I ordered the Burrito Ahogado, chili verde style, and he says, "with chicken or beef?" so I say, "no no, I want it with chili verde", so he says, "oh the chili verde burrito?" so say, "no, the Ahogado burrito with chili verde" to which he replies, "oh yeah okay I think they can do that" and I say, "well it is on the menu with that option, so I hope they can do that".  Uh, when guests are correcting you on the menu that's typically a bad sign.  Maybe read the menu a time or two before approaching a table... just food for thought.  And no, I'm not usually an asshole to servers, but I know what is difficult to do when serving and what is easy.  Knowing the menu is the easy part.  Figure it out y'all.